File a Dispute
RentalApplication.ai acts as a service provider that delivers screening reports to landlords. RentalApplication.ai does not investigate or resolve disputes — the consumer reporting agency that supplied the information is responsible for the reinvestigation under the Fair Credit Reporting Act. We will forward your dispute to the appropriate consumer reporting agency on your behalf.
Have the case code from your Adverse Action Notice? Use the case-code form instead — it already knows which report and which consumer reporting agencies are involved, so your dispute reaches them faster.
How this works
- You describe what you believe is inaccurate or incomplete.
- Because there is no case code on this filing, our Compliance Officer confirms your identity against the report on file before forwarding. We may email you for one more identifying detail.
- We forward your dispute and any documents you provide to the consumer reporting agency that supplied the information — within five business days of receiving it (15 U.S.C. § 1681i(f)(2)).
- The consumer reporting agency reinvestigates and responds directly to you within 30 days (45 if you supply additional information during the window) (15 U.S.C. § 1681i(a)).
There is no fee, no required format, and no required documents to submit a dispute. (CFPB Circular 2022-07.)
Other ways to file
We accept disputes and report-copy requests by web, email, mail, and phone. Use whichever is easiest — no channel is faster to a decision than another.
- By email: disputes@lotly.ai
- By mail: 5754 Lonetree Blvd, Rocklin, CA 95765, Attn: Compliance Officer
- By phone: Toll-free dispute line coming soon — please use email or mail in the meantime.